Legal · Privacy
Privacy Policy
How Meridian Vale Systems handles information when you visit our website, speak with our team or use our operational services.
Effective date: 29 October 2026
Information we collect
We may collect business contact details you provide, such as name, work email, organization, role and the content of an inquiry or support request. When providing the service, we process operational data that a customer authorizes us to connect, including shipment events, orders, inventory, warehouse activity and related identifiers. Website infrastructure may also record technical information such as device, browser, approximate network information and pages requested.
Purposes and lawful handling
We use information to respond to inquiries, provide and secure contracted services, support onboarding, diagnose technical issues, maintain service reliability and meet legal obligations. Depending on the context, handling is based on steps requested before entering an agreement, performance of a contract, legitimate interests such as service security and business administration, consent where required, or a legal obligation. For customer operational data, the customer’s agreement and documented instructions govern our role as service provider or processor.
Service providers and subprocessors
We may use carefully selected hosting, communications, security, analytics or support providers to deliver the website and services. Providers are permitted to process information only for defined purposes and are subject to appropriate contractual confidentiality, security and data-protection obligations. Customers may request information about relevant service providers through their account contact.
Security measures
We use administrative, technical and organizational measures appropriate to the information and risks involved. These include access controls, least-privilege practices, secure transmission, monitoring and incident-management procedures. No internet-connected service can guarantee absolute security; we continually review controls and investigate suspected incidents under our response process.
Retention
We retain business inquiries for as long as needed to respond and maintain appropriate business records. Customer operational data is retained according to the applicable service agreement and customer instructions, then returned, deleted or anonymized subject to legal, security and backup requirements. Technical logs are retained for periods appropriate to operational and security purposes.
Your rights and requests
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, and to request portability or withdraw consent. Contact us using the details below. If your request concerns data processed for a customer, we may direct you to that customer as the controller and provide reasonable assistance.
International transfers
Where information is transferred across borders, we use applicable safeguards and assess the transfer in light of the relevant privacy framework. Customers should raise data-residency or regional processing requirements during solution design so they can be addressed in the service terms.
Changes to this policy
We may update this policy as our practices or legal requirements change. The effective date above indicates the latest revision. Material changes will be communicated through an appropriate website notice or direct customer communication.
Contact
Questions or privacy requests may be sent to hello@meridianvalesystems.com or by post to CALLE SANTA MADRONA 8, LOC 4 ALELLA - 08328 Spain (ES). Telephone: +12723710919.